December 26, 2008


COLUMBIA, Tenn.—Maury Regional Medical Center (MRMC) has been named a 2008 Achievement Award winner in the annual Excellence in Tennessee recognition program administered by the nonprofit Tennessee Center for Performance Excellence (TNCPE). The award will be presented at the 16th annual Excellence in Tennessee Awards Banquet on February 18, 2009.

Through an annual evaluation and assessment process, TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results. The program uses the Criteria for Performance Excellence established by the Baldrige National Quality Program as the evaluation tool.

“For the past four years, we have submitted an application that highlights our processes and achievements in leadership, strategic planning, patient satisfaction, employee satisfaction, knowledge management and process management. Only two hospitals in the state of Tennessee have ever achieved the highest honor, which is level four recognition. We are among the top hospitals in Tennessee. I would like to thank employees, medical staff and volunteers for focusing on quality and excellent patient outcomes. This award is a testament to your daily efforts,” said CEO Robert Otwell.

Awards are presented in four categories: Interest Recognition (the beginning level), Commitment, Achievement, and the highest level – the Excellence Award. This is the fourth consecutive year that MRMC has been recognized as an award winner by TNCPE.

“Organizations that focus their resources on improving systems and results are often successful ones,” said Tennessee Governor Phil Bredesen. “The companies that receive these awards acknowledge this, and have proven their commitment by making their business—and in turn, our state—economically stronger.”

Recipients of Achievement Awards have demonstrated significant progress in building systematic processes using performance improvement principles. Results for some key processes show improvement that is directly attributable to a systematic improvement approach, a robust management system and performance management principles.

“I congratulate Maury Regional Medical Center on this award, which represents countless hours of hard work by this organization,” said Bredesen.

“The businesses, schools, hospitals and nonprofits that use the Criteria for Performance Excellence are setting themselves up for success, period,” said TNCPE President Katie Rawls. “With the TNCPE program as their guide, these winners are developing the infrastructure they need to weather any storm. I am delighted with what they’ve accomplished, and I encourage them to keep going.”



© 2008 Maury Regional Medical Center