December 4, 2009


COLUMBIA, Tenn.— Maury Regional Medical Center (MRMC) of Columbia, Tenn., has earned an Excellence Award in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE). The Excellence Award is TNCPE’s highest honor. MRMC’s award will be presented at the 17th annual Excellence in Tennessee Awards Banquet on February 24, 2010, at the Franklin Marriott Cool Springs in Franklin, Tenn.

“In more than 35 years in health care, I have never been more proud of a group of employees, physicians and volunteers than I am today,” said Robert Otwell, MRMC CEO. “A shared vision of excellence for our patients and constant desire to provide world-class service has resulted in the highest award presented by TNCPE.”

Maury Regional Medical Center is a governmental not-for-profit acute care community hospital with 275 beds located in Columbia, Tennessee.  Maury Regional has a medical staff of more than 191 physicians, representing more than 30 specialties, and serves approximately 260,000 residents within its eight county service area in southern Middle Tennessee.  Maury Regional Medical Center was also recognized as a Top 50 health care system and received the Premier Award for Quality in 2009.

Through an annual evaluation and assessment process, TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results. The program uses the Criteria for Performance Excellence established by the Baldrige National Quality Program as the evaluation tool.

Awards are presented in four categories: Interest Recognition (the beginning level), Commitment, Achievement, and the highest level – the Excellence Award.

“The TNCPE Excellence Award recognizes Maury Regional Medical Center as a leader in Middle Tennessee’s health care industry,” said Tennessee Governor Phil Bredesen. “The award identifies MRMC as a health care provider that is dedicated to the highest level of performance.”

In addition to Maury Regional Medical Center, Mountain States Health Alliance will receive an Excellence Award.

“Health care is a complex industry, and it’s an accomplishment to be distinguished as a leader in improving the performance in this field,” said Bredesen. “Both of these organizations are setting the standard for health care providers, which is only achieved through the efforts of employees and volunteers who had a hand in these awards.”

One organization has earned the Achievement Award, nine will be honored with a Commitment Level Award, and seven will receive Interest Recognition.

“In the most difficult economic environment in more than 75 years, it’s the organizations that build and maintain excellent systems and procedures that endure,” said TNCPE President and CEO Katie Rawls. “All winners of 2009 TNCPE Awards are putting those types of systems into place, and will thrive well into the future as a result.”

There is no limit to the number of awards presented annually, but to achieve TNCPE’s prestigious Excellence Award, an organization must demonstrate management excellence and superior results. To date, 20 regional organizations have attained this “world class” designation of which four – Eastman Chemical Company, Federal Express, Pal’s Sudden Service and Caterpillar Financial Services Inc. – have also achieved the Baldrige National Quality Award. 

Since TNCPE’s creation in 1993, more than 1,050 organizations have progressed through one or more levels of achievement. A Board of Examiners made up of 145 experts in business, education, health care and government assessed this year’s applicants in seven categories: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; process management; and results.

The Tennessee program, which is itself a national and international role model, is available to all businesses, educational institutions, health care organizations, government agencies and other non-profit entities.