December 21, 2007


COLUMBIA, Tenn.— Maury Regional Hospital (MRH) has been named a 2007 Achievement Award winner by the Tennessee Center for Performance Excellence (TNCPE). The award will be presented at the 15th annual Excellence in Tennessee Awards Banquet on February 21 at the Franklin Marriott Cool Springs.

“It is the commitment of our employees, medical staff and volunteers that has resulted in this honor for Maury Regional Hospital. Their dedication to the constant pursuit of excellence is exemplified by the achievement of this award,” said Robert Otwell, CEO.

Through an annual evaluation and assessment process, TNCPE recognizes organizations that have achieved the highest standards of excellence in their operations and results. The program uses the Criteria for Performance Excellence established by the Baldrige National Quality Program as the evaluation tool.

Awards are presented in four categories: Interest Recognition (the beginning level), Commitment, Achievement, and the highest level – the Excellence Award. A Board of Examiners made up of 170 experts in business, education, health care and government assessed this year’s applicants in seven categories: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; workforce focus; process management; and results. MRH began participating in the TNCPE award process in 2005, and each year has progressed to the next level.

According to TNCPE, those attaining the Achievement Award have demonstrated significant progress in building sound processes using performance improvement principles. Results for some key processes show beginning improvement that is directly attributable to a systematic, well-deployed improvement approach and robust management system. These organizations demonstrate many practices that other organizations can use to learn and grow.

"The Tennessee Excellence Awards confirm attainment of a goal that most organizations set but few reach: confirmation of being the best," said Governor Phil Bredesen. "Winners of these awards have demonstrated a level of organizational aptitude seen in only the most forward-thinking, competitive organizations."

“We’re not just honoring businesses, schools, hospitals and non-profits that are good at what they do now,” said TNCPE president Katie Rawls. “These winners have taken on the challenge of attaining a high level of excellence for the long term. They realize that this is a continuing process and that tools like the Baldrige criteria are available to help them on their journey. It’s this ongoing commitment to excellence that I find truly inspirational.”


© 2008 Maury Regional Medical Center